Application: Firing Pin Assembly
Problem: Our customer contacted us on December 22nd, having misplaced 5,000 components from a prior purchase. Without the parts, they would face a critical line down situation when manufacturing resumed after the first of the year.
The MWI Solution:
- Combined team of management & production met to discuss the situation
- Formulated a plan that would allow us to ship the necessary components by December 29th
- Found and vetted a new vendor, due to holiday closures, in order to accomplish one of the required secondary processes
- Worked Christmas Eve and the Saturday after Christmas to ensure completion and departure
Our Economy Spring location went above and beyond to supply replacement parts in our customers’ time of crisis, handing off the completed components to the courier on the evening of December 26th, ahead of original estimates. The customer was extremely satisfied and able to start the new year off on the right foot.